Messaging Terms (SMS and WhatsApp)

Version 1.0 · Effective November 02, 2026

These terms are part of the biela Terms of Service. They apply to text messages (SMS) and WhatsApp messages that shops send to their customers using biela.

For shops

1. How it works today. When you choose to text or WhatsApp a customer from biela, biela prepares the message (for example, a link to an estimate, an invoice or the car's status) and opens it in your phone's messaging app or in WhatsApp. The message is sent from your own phone number or WhatsApp account, not by biela. If biela later sends text messages directly on your behalf, we will update these terms and add the required opt-out handling first.
2. You are the sender. You are responsible for the content of your messages and for following the law, including the TCPA and carrier rules in the US, and WhatsApp's terms and policies.
3. Consent. Only message customers who have given you their number and agreed to receive messages about their vehicle and service, such as estimates, invoices, status updates and reminders. Keep a record of that consent.
4. Service messages only. Messages prepared by biela relate to the customer's vehicle, service, documents or payments. Don't use them for marketing or promotions unless you have the separate consent the law requires.
5. Opt-out. If a customer asks you to stop messaging them, stop, and note it on the customer's profile in biela.
6. Quiet hours. Don't send non-urgent messages before 8 a.m. or after 9 p.m. in the customer's time zone.

For people receiving messages

• You receive these messages from the shop, from its own phone number or WhatsApp account, because you gave it your number for your vehicle's service.
• Message and data rates may apply.
• To stop receiving messages, tell the shop directly. If the shop doesn't respect your request, you can write to us at abuso@hellobiela.com.
• Privacy: see the shop's privacy notice and biela's Privacy Policy at hellobiela.com/privacy.

Questions: soporte@hellobiela.com