Billing and Refund Policy

Version 1.0 · Effective November 02, 2026

This policy is part of the biela Terms of Service.

1. Free plan. The Lite plan is free, with the limits shown on our pricing page. We may change those limits with 30 days' notice.
2. Free trial. New shops may get a free trial of Pro, currently 14 days. No card is needed to start. At the end of the trial, the shop moves to Lite unless it subscribes, and no data is lost. We may limit trials to one per shop or business.
3. Subscriptions. Paid plans renew automatically each billing period, monthly unless stated otherwise, until cancelled. Prices are in US dollars. Taxes are added where required. Additional locations and add-ons are billed with the subscription and prorated when added in the middle of a period.
4. Payment. Payments are processed by Stripe. You authorize us to charge your payment method on each renewal. You can update the card and download invoices in Settings → Billing.
5. Failed payments. If a charge fails, we will email the account owner and retry for up to 7 days. After that, the account moves to Lite and paid features are paused. Your data is kept, and you can resubscribe at any time.
6. Cancellation. You can cancel at any time in Settings → Billing. Your plan stays active until the end of the period already paid. It then moves to Lite.
7. Refunds. Payments are non-refundable, and we don't give refunds or credits for partial periods, except:
   • if you were charged in error, including after a cancellation that we failed to process;
   • if we materially reduce your paid plan, as described in the Terms; or
   • where the law requires a refund. To request one, write to facturacion@hellobiela.com within 30 days of the charge.
8. Price changes. We will give at least 30 days' notice before a price increase applies to your subscription.
9. Customer payments to shops. Refunds of payments made by a shop's customers are the shop's responsibility, under its own policies and Stripe's rules. biela does not issue refunds for shop services.

Billing questions: facturacion@hellobiela.com